Using the Rail Planner App

Just click the right link below or go straight to your phone’s app store and search for Rail Planner app. The Rail Planner app is supported on Apple devices iOS 15.0 and later and Android devices 6.0 and later.

Get the Rail Planner app for iOS →

Get the Rail Planner app for Android →

When you add a journey to My Trip, we work out how many travel days you need for you, including for night and sleeper trains. This makes it easier for you to plan your trip and get the most out of your travel days.

We update the timetable on our website and the Rail Planner app 4 times a week to keep the journey planner as accurate as possible for using offline during your trip. If you don’t have automatic app updates turned on in your phone settings, check your phone's app store before you travel to make sure you have the latest version.

Train time updates in real-time

If you have the latest app version, the app can keep you informed with live updates like delays, cancellations and platform numbers when you're online in the following countries:

• Austria
• Belgium
• France
• Germany
• The Netherlands
• Switzerland

Can't find train time or real-time information in the app?

Occasionally, you might not see train time information or real-time information, even if your app is up-to-date and your phone is online. This can happen due to technical glitches or if the railway doesn't share the information. If this happens, remember to keep an eye on station departure boards, ask the railway staff or visit the railway companies' websites just in case there are delays or disruptions.

The first time you open the app, your phone will download everything you need to use it offline, provided you are connected to wifi or allow the app to use mobile data. The app will sync new information (like the latest timetable data) periodically when your phone is connected to wifi to keep you as up-to-date as possible while you’re on your travels. If you want to book seat reservations on the app, you'll need to connect to wifi or use mobile data. 

Mobile Pass

If you are travelling with a mobile Pass it's important you are online at least once every 3 days. We’ll send you a notification 24 hours before your 3 days are up so you can find an internet connection. The app does not update in the background, so you’ll need to open the app when you find a connection so we can check your Pass.

If you haven’t been online in more than 3 days, your mobile Pass will be considered inactive and you will not be able to use your Pass until you connect to the internet and open the app.