Help centre
Where to find information and how to contact our Support team
Interrail Passes are for you if you’re a citizen or legal resident of a European country (yes, that includes the UK!). If not, you'll need to travel with a Eurail Pass.
Do you have a question about our “Journeys that make a difference" promotion? Click here for more information.
Support topics
Train disruptions in Europe
A smooth trip starts with a quick look at the current situation on the tracks.
Refund & exchange
Did your plans fall through? Check if you're eligible for a refund or an exchange.
Delay compensation
Experience a train delay of 60 minutes or longer? If so, you may be eligible for a compensation.
Using your mobile Pass
Everything you need to know about using your mobile Pass, from getting ready for travel to boarding the train and ticket inspections.
Technical issues
Did something go wrong in the app or website? You might find a quick fix in our Knowledge Base.
Travel with reduced mobility
Everyone should be able to enjoy traveling by train. Please find an overview of passenger assistance offered by railway companies.
Popular FAQs
Interrail Pass EURO 2024
Everything you need to know about using your Interrail Pas in Germany.
One-way or return tickets
Interrail does not sell one-way or return point-to point train tickets.
Check your order
You can view your Interrail Pass order status in your Interrail Account under ‘Pass Details’.
Contact us
By chat
- Feel free to start a conversation with the chatbot. It’s in the bottom-right corner of this page.
- If the chatbot can't help, one of our team members will be happy to take over the conversation and assist you.
- Top tip: Check our FAQs for comprehensive answers to common questions.
Feel free to start a conversation with the chatbot. It’s in the bottom-right corner of this page.
Ask the Community
Find the topics that are relevant for you, ask questions about your upcoming Interrail trip or get inspired by other Interrailers.
Check out our CommunitySubmit a support request
Fill in the form and tell us what kind of support you need. We aim to get back to you by email within 24 hours.
Submit a requestChange of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.