Secure your Pass with Refund Protection

Have you ever hesitated to book a trip in the future because you weren't sure yet if you'd be able to travel? Sometimes, a little added peace of mind can go a long way towards making that choice an easy one. That's why we developed Refund Protection (formerly known as Plus).

Add Refund Protection to your order to make your mobile Pass 100% refundable whenever you want. This way, you can feel safe knowing that if you need to cancel your plans at the last minute, you will receive a 100% refund instead of just 90%.

What is Refund Protection?

Refund Protection is an upgrade for mobile Passes that you can select at checkout. For a small fee, you can make your Pass 100% refundable and exchangeable, even after the 7-day cooling-off period. That means anytime before you plan to travel, you can cancel at the last minute and get back the money you paid for your Pass.

How do I get Refund Protection?

When ordering your Interrail mobile Pass, simply tick the 'Refund Protection' box at checkout. It is not possible to upgrade to Refund Protection later!

How does Refund Protection work?

After purchase, your mobile Pass can be used any time in the 11 months following your purchase (promotional conditions may vary), and the same is true for Refund Protection. You can only use Refund Protection before you begin travelling. If your travel plans change, you can request an exchange for free. Simply order a new Pass that fits your new needs and request the refund of your old Pass under My Account.

In case something doesn't work out and you decide not to travel after all, simply log in to your account and follow the instructions for cancellation to claim your 100% refund of the Pass price.

Is the Refund Protection upgrade refundable?

If you wish to refund or exchange your Pass within 7 days of purchase, both your Pass and the Refund Protection fee are 100% refundable. After the 7 days, if your travel plans change, your Pass is 100% refundable and exchangeable but the Refund Protection fee isn't.

Terms and conditions

Read our full refund and exchange policy ->

Please note that Refund Protection is not available for DiscoverEU Interrail Passes. If you were awarded one of these Passes, you can always purchase separate travel insurance for a carefree holiday.