Step 1: Add your Pass

Got the Rail Planner app? Add your Pass to the app and start getting ready for your trip. 

Simply follow the link in the confirmation email we sent you when you bought your Pass to get started quickly or follow these steps:

• Open the Rail Planner app and go to My Pass. Tap 'Add your Pass' to get started.
• Enter your last name and Pass number. You'll find your Pass number in your order confirmation email.

Please note: You will need to enter your last name and Pass number exactly as they're stated in the confirmation email. These fields are case-sensitive. Please make sure you don't add extra spaces if you copy/paste from the email.

Once your Pass is on your device, you can find it any time in My Pass.

Travelling as a group?

You can add as many Passes to your device as you like. It is also possible move your Pass onto another device once it's activated for travel. If you're travelling as a group with multiple Passes on one device, you'll all need to travel together on all journeys.

Travelling with children?

A Child Pass needs to be activated in the same way as a regular Pass and can be on a separate device. The Child Pass should always have its own trip and tickets for inspection on the train. Children under 4 can travel with you for free without their own Pass.

Step 2: Connect a trip

Next, connect a trip to your Pass. This is how you'll keep track of the journeys you take.

• Create a new trip and give it a name.
• Or choose a trip that you've already created. You'll see a list of your existing trips that you can choose from.

More than one Pass on your device?

Each Pass needs its own trip, so if you've got a few Passes on your device, you’ll need a separate trip for each Pass.

If you've already created a trip, you can duplicate an existing trip to connect a copy of that trip to another Pass.

It's easy to add journeys from the planner to multiple trips at once, and you can name each trip something different to keep track of all your journeys.

Step 3: Activate your Pass

Before you start your trip, you need to activate your Pass, so it's ready for travel. You'll need to fill in your passport or ID that you're travelling with and choose your start date. 

• Enter your passport or ID number. This should match the document that you're travelling with, as you may have to show it to ticket inspectors.
• Choose your start date. Your Pass will be valid from this day until it expires.

Travelling now? Please see the next section to generate your day ticket.

Not sure when you're starting your trip?

Don't worry, you can come back to this step later. You can activate your Pass up until the day you start travelling.

Remember that you can't board your first train unless your Pass has been activated, and you need to be online to activate your Pass.

Travelling later? No rush – you can activate your Pass up to 11 months after your purchase date. 

Show your ticket

This is the part of your Pass that ticket inspectors need to see. Every travel day in your Pass has a different ticket, and each ticket shows all the journeys you add to your Pass for that travel day.

You can show your ticket in just 2 taps:

• Go to My Pass
• Tap 'Show ticket'

The ticket inspector will scan the barcode and check that the train you are on is listed on your ticket. They will also check your personal information and may ask to see your passport or ID.

More than one Pass on your device?

You'll need to show a ticket for everyone travelling with a Pass. Just choose another Pass from the list in My Pass, then tap 'Show ticket'.