FAQ overview
Resources to answer your most frequently asked questions
This overview covers our customers' most commonly-asked questions, to help you find quick answers while our customer service team works around the clock to respond to your inquiries.
Mobile Pass technical difficulties
Some technical glitches have caused difficulties with reservations or the mobile Pass itself being temporarily inaccessible in the Rail Planner app. Please upgrade to the latest app version to solve these issues. Did this not fix your issue? Find out more in our knowledge base.
Reservations
Reservations can be frustrating. Read on to learn how to handle them like a pro.
Timetable
Having trouble finding your train? Wondering how to get from one city to the next? Have a look at our timetable page.
Starting to use your mobile Pass
Mobile Passes are the most flexible way to explore all that Europe has to offer. Check out our guide on how to get started with your Pass to get up and running in no time.
Mobile Pass FAQ
Travelling in a group? What to do for ticket inspection? Check out our mobile Pass FAQ for advice on the most common questions about mobile Passes.
What is a travel day
A travel day is a 24-hour period in which you can travel on trains with your Interrail Pass. It lasts from 00:00 (midnight) to 23:59 on the same calendar day. You have access to the train networks where your Interrail Pass is valid on each travel day.
Save travel days with night trains
You need a Global Pass to travel on cross-border night trains; however, you only have to use one travel day (the day of departure if the train departs before 23:59). If you want to continue travelling after the night train has arrived, you will need to use a new travel day.
Travel in my country of residence
You can use your Interrail Global Pass for one outbound and one inbound journey to/from your country of residence (this means you can travel to the exit or entry station, port, or airport).
All other travel in your country of residence is not permitted.
Activation vs first travel day
You have up to 11 months from the date of purchase to activate your mobile Pass.
You have the option to select your first travel day in advance or when you're ready to activate the Pass.
Need some advice from experienced Interrailers?
You can also check out our community where first-timers and old pros come together to discuss travel questions, best practices, and all sorts of topics related to travelling with Interrail.
Change of currency
You cannot change the currency once you have a Pass in your cart. Remove the Pass, and then change the currency on the website header.